Refund Policy

RETURNS

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Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

The following items are exempt from being returned.

* Printed books (hardcover or softcovers)
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)


If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: contact@21-draw.com

Situation where you are NOT eligible for a refund

Please make sure the address is correct before placing your order. We will not refund shipping fees for wrong address on your part or returned shipments.
If a package comes back to us as "undeliverable" or as "insufficient" or "wrong address," the purchaser will be charged for re-shipping the package to its proper destination (even if the order originally warranted free or reduced shipping).  Or, if the purchaser prefers, we can issue a refund for that purchase, minus any original shipping charged.
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